Reimbursement of benefits

Where should I send doctor’s bills I have paid myself?

Reimbursement documents or the original bill must be sent to your ÖKK branch office for reimbursement. You will then be reimbursed for the costs minus the cost sharing amount.

Why has ÖKK not yet paid my bill?
 
Your cost sharing amount (annual excess and deductible) is first deducted from the invoice amount until your share is fully paid. If the invoice amount is smaller than your annual excess, you will not receive a reimbursement, only a statement. This will show you that the invoice amount was already subtracted from your excess and how much of your annual excess remains.

Do I have to pay a doctor’s or hospital bill myself first and then contact ÖKK or the other way around? Should I attach the payment slip?

If the bill is made out to you, you must pay it yourself. For evaluation and quick reimbursement, however, send the bill to ÖKK beforehand. We recommend that you pay the bill only after you have received reimbursement from us. This helps us to avoid inflated bills from service providers (doctors, hospitals, etc.). In this way, we can jointly prevent you from paying more than necessary. If we do not yet have your account details yet, please give us a bank or post account for simple and quick reimbursement. If we do not have your account details, you will receive a cheque to be cashed at the post office.