You will know more after a phone call or after entering your symptoms in the Medgate app.
Before you visit a doctor locally or if you have any health-related questions, always contact Medgate – either via the app or by phone.
Simply enter your symptoms into the Medgate app and find out whether you require telemedical treatment from a Medgate doctor or treatment from your GP. If you are recommended to visit your GP, you can enter this in your treatment plan and then contact him/her directly. If a teleconsultation is recommended, you can arrange an appointment for a medical consultation in the Medgate app. You can find out more from Medgate.
The Medgate Tele Clinic is the largest telemedical centre in Europe. The Medgate doctor will treat you, give you advice and then determine the next steps together with you. If necessary, they will organise a referral to a specialist doctor, therapist or hospital. The team of doctors, which also includes paediatricians, can be reached around the clock, seven days a week.
If you consult a doctor, therapist or hospital without a referral from the telemedical centre, you are responsible for the costs incurred yourself. Exceptions include emergencies as well as gynaecological, paediatric and optometric treatments.
The CASAMED 24 option is based around a consultation with the telemedical service. Find out here how this works via the Medgate app.
The consultation will be recorded and forms the basis for your future course of treatment. Upon your request, the doctor who subsequently treats you can be provided with excerpts from the conversation.
The consultation is confidential and is subject to medical secrecy. ÖKK has no access to the recordings of conversations or any particularly sensitive data.
Medgate – Telemedical centre
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