After just one call, you will know more
Before you agree an appointment for treatment or if you have any health-related questions, you must always call Medgate first. Medgate is the Swiss centre for telemedicine. The Medgate doctor will treat you, give you advice and then determine the next steps. If necessary, they will organise a referral to a specialist doctor, therapist or hospital. The team of doctors, which also includes paediatricians, can be reached around the clock, seven days a week.
If you consult a doctor, therapist or hospital without a referral from the telemedical centre, you are responsible for the costs incurred yourself. Exceptions include emergencies as well as gynaecological, paediatric and optometric treatments.
The CASAMED 24 option is based around a consultation with our telemedical service. This is how to prepare before contacting us:
The consultation will be recorded and forms the basis for your future course of treatment. Upon your request, the doctor who subsequently treats you can be provided with excerpts from the conversation.
The consultation is confidential and is subject to medical secrecy. ÖKK has no access to the recordings of conversations or any particularly sensitive data.
Medgate – Telemedicine Center
Study the benefits provided by basic insurance in detail.
Overview of benefits