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ÖKK app – making everything easier

The ÖKK app gives access to your documents at all times.

The app’s various functions make it easier for you to deal with your insurance documents. 

No matter whether you want to check your insurance cover, submit a doctor’s bill or get in touch with ÖKK, the app makes everything easier and clearer. 

How you benefit at a glance:

− You can check your insurance cover at any time.
− Scan and submit your doctor’s bills online
− You always have all your policies as well as benefit statements for the whole family at hand.
− Direct contact with ÖKK

 

Questions and answers (FAQ):


Registration

I can’t register using my policyholder number; why not?


  • Please check on your policy whether your insurance cover is already active when trying to register or whether you have already registered at a previous time. If this is not the case, please call our hotline on 0800 838 000 (8 am to 6 pm).

When registering, the following error message appears: “Invalid format”.


  • Please check the format of the information you are entering (e.g. make sure a mobile phone number is in the format 07x 0000000).

After registering, I did not receive an SMS code.


  • Close the app and then re-start the registration process.

What information do I need to register?


  • Enter your policyholder number, e-mail address, mobile telephone number and password.
  • You must also enter certain security questions: date of birth, post code and monthly insurance premium (gross premium per month before deducting individual premium reduction).
  • Once you have answered the security questions, you receive an activation code by SMS.

Who / How many people in my family can register for the app?


  • In principle, all members of the same family policy can register for the app; with the exception of people who have a guardian and people who are under 14 years old.

Login

After logging in, I did not receive an SMS code.


  • Please call our toll-free hotline on 0800 838 000 (8 am to 6 pm).

I can no longer log in to the app with my user name and password.


  • Make sure that you have correctly entered your user name and password. If it is still not possible to log in, you can reset your password here.

What do I do if I get a new device?


  • You must install the app on your new device and then you can log in using the same details as before.

How can I register a new mobile phone number?


  • If you have a new mobile phone number, please notify us of this via our toll-free hotline on 0800 838 000 (8 am to 6 pm).

Scanning invoices

Why is my invoice not being automatically scanned?


  • Make sure that the whole document can be seen in the viewfinder and that it is shown clearly. Also make sure that the background has a good contrast with the paper invoice.

I have forgotten to send in a scanned invoice.


  • Scanned invoices are temporarily stored for up to 60 days, during which time it is possible to send in the paper copies. Once this period expires, your invoices can no longer be seen in the app.

Why can’t I submit a particular invoice?


  • Make sure that you have a good Internet connection and check whether all the information on the invoice can be seen and is legible.

Can I submit lots of invoices at the same time?


  • Yes, it is possible to submit multiple invoices for one person. If you would like to submit invoices for various family members, you have to re-start the scanning process for each person.

Where can I see whether the invoices have been sent?


  • Each scanned invoice is shown in the event feed. If multiple invoices are submitted at the same time, only one event (“Invoices submitted”) is shown in the event feed; this contains all the individual invoices.

Why can I not see the camera symbol when I want to scan some invoices?


  • Please check in your settings whether the app is authorised to access your camera. If it is not authorised, change the settings so that it is. 

Can I scan in invoices for the whole family?


  • As the head of the family, you can scan invoices for the whole family and send them to ÖKK. Before scanning them, decide to which family member they belong.

How are my invoices processed after being submitted? Are they archived somewhere or are they destroyed?


  • After submitting an invoice, it is processed by an external partner and is saved in the archive as a statement of benefits. Each statement of benefits is shown in the event feed for a period of two years. 

Authorisation

Can I scan in invoices for the whole family?


  • As the head of the family, you can scan invoices for the whole family and send them to ÖKK. Before scanning them, decide to which family member they belong. The scanned invoices then appear in your event feed.

Can I submit queries on behalf of the whole family?


  • As the head of the family, you can submit queries on behalf of the whole family.  Before writing, decide which family member the query relates to.

How can I register a new mobile phone number?


  • If you have a new mobile phone number, please notify us of this via our toll-free hotline on 0800 838 000 (8 am to 6 pm).

Security/Data protection

Will my data be lost if I delete the app?


  • Invoices and queries you have already submitted will of course remain intact. Invoices that you have scanned, but for which you have not submitted the paper copy, will be lost.

Is my data secure while being transmitted?


  • ÖKK uses encrypted transmission for your data. This means it is secure.

Contact

Who can I contact if I have any other problems with the app?


  • Please call our toll-free hotline on 0800 838 000 (8 am to 6 pm).

Operating system/Download

Where do I find the ÖKK app?


  • The ÖKK app can be downloaded from the Google Play Store or Apple's App Store.


Do I need a certain operating system to use the app?


  • Android versions 6 to 8 and iOS versions 10 to 12 are supported.

Downloads:

 

 





Combine modules

ÖKK offers new, flexible products in the area of supplementary insurance. You can put together a product that suits you.