Your first point of contact for all health-related questions is the Medgate telemedical centre or a partner pharmacy of ÖKK.
Contact Medgate’s specialist doctors and receive advice over the phone or via video. If further treatment is required, you will be immediately referred to a doctor or a specialist (ÖKK’s list of general practitioners or Medgate list of specialist doctors). The team of doctors, which also includes paediatricians, can be reached around the clock, seven days a week.
Simply enter your symptoms into the Medgate app and find out whether you require telemedical treatment from a Medgate doctor or treatment from your GP. If a teleconsultation is recommended, you can arrange an appointment for a medical consultation directly in the Medgate app. If you are recommended to visit your GP, you can enter this in your treatment plan and then contact him/her directly. You can find out more from Medgate.
In your partner pharmacy, the pharmacist provides an initial consultation and then determines the next steps for your treatment.
In order to be referred to a doctor, therapist or hospital, you must always have an initial consultation from Medgate or the partner pharmacy. Exceptions include emergencies as well as gynaecological, paediatric and optometric treatments.
CASAMED SELECT (PDF)
With the CASAMED SELECT option, you can contact the telemedical service by phone or by video via the Medgate app. Find out here how it works.
The consultation is confidential and is subject to medical secrecy. ÖKK has no access to the recordings of conversations or any particularly sensitive data.
Medgate – Telemedical centre
With the CASAMED SELECT option, you first contact the pharmacist at a partner pharmacy. You need to take the following things with you:
The consultation is confidential. ÖKK has no access to the recordings of conversations or any particularly sensitive data.
List of partner pharmacies
The list of netCare pharmacies approved for CASAMED SELECT is updated on a monthly basis. Before visiting a pharmacy, please ensure that it is approved.
Study the benefits provided by basic insurance in detail.
Overview of benefits
What is a deductible? And how high should it be in your case?
Find out more
Can you exclude accident cover from your basic insurance and save on premiums?
You can top up your basic insurance with important supplementary insurance policies in line with your needs.
Modular supplementary insurance policies