Illness doesn’t just stick to office hours. That’s why ÖKK customers can get free-of-charge medical advice from Medgate around the clock. No matter whether you feel ill in the middle of the night, frequently travel by public transport and would rather tell us your symptoms in an e-mail than over the phone, or if you simply have a general medical question.
Medgate is the Swiss centre for telemedicine and is there for you. Experienced doctors from a variety of specialist areas advise patients on medical issues – by phone, video or via chat. These specialists ask patients precise questions and use their specific training to provide a diagnosis and subsequent course of treatment. If patients need to visit a doctor or specialist in person, they are referred accordingly.
Advantages of telemedical service
This service is free-of-charge for all ÖKK customers.
You have round-the-clock access to expert medical advice and treatment from experienced doctors.
You do not have to visit a doctor in person.
Simply get in touch with Medgate – via the app, over the phone or via the chat function.
The Medgate app provides fast, expert answers to any questions you may have.
If necessary, the medical specialists at Medgate can issue certificates of inability to work or prescriptions, and even deliver medication to your home.
Contact options
Questions and answers
The digital medical advice can be obtained from Medgate free of charge by all ÖKK customers, no matter what model of basic insurance they have selected. They only have to pay for the local-rate telephone call.
Customers with the ÖKK CASAMED 24 or ÖKK CASAMED SELECT basic insurance model must always contact Medgate first with any medical issues (with ÖKK CASAMED SELECT, they can also contact a pharmacist).
In the event of emergencies or gynaecological, paediatric or optometric treatment, you may contact a specialist directly.
You can contact Medgate around the clock on 0844 655 655 or via the chat function in the Medgate app (App Store oder Google Play)
It is really straightforward.
- Either dial the Medgate telephone number on 0844 655 655 or contact Medgate via the app.
- Agree a time and a channel (phone, video or chat) for a consultation with a medical specialist.
- The doctor will ask you about your problem, make a diagnosis and recommend a course of treatment.
The explanatory video shows that exact process for a digital doctor’s visit.
Thanks to the Medgate app, a medical specialist is there for you at all times, no matter where you are. Get started by downloading the app from the App Store or Google Play Store.
- Open the Medgate app.
- Enter your symptoms.
- The app recommends whether it makes sense to receive treatment from a Medgate doctor by phone, video or chat, or to visit your general practitioner.
- With Medgate, you can easily arrange an appointment via the app and choose whether you want this by phone, video call or via chat.
- The doctor will then contact you at the agreed time.
- You can use the app to send any additional documents to the specialist treating you when booking the appointment.
- After the consultation, you will then receive a personal treatment plan via the app.
The app meets all the latest data protection requirements. Data is sent on an encrypted basis and is password-protected to prevent access by third parties. Users have to identify themselves using a piece of ID and their insurance card in order to have full use of the app.
Medgate is an international digital health company, which operates Switzerland’s largest digital health platform. Having provided over ten million consultations and treatments, Medgate has a huge amount of knowledge and experience in the field of telemedicine. The Swiss company was founded in Basel in 1999 and currently employs 300 staff, over 100 of which are doctors and paediatricians. All Medgate doctors have completed training in the area of telemedicine, following which they passed an exam. The specialists are trained in how to ask precise questions, listen to responses and thanks to their excellent communication skills, assess the situation and provide a diagnosis.
Medgate doctors are authorised to issue prescriptions or medical certificates over the phone, which are then sent to you by e-mail or via the app.
