Illness doesn’t just stick to office hours. No matter whether you feel ill in the middle of the night, frequently travel and would rather tell us your symptoms in an e-mail than over the phone, or if you simply have a general medical question, Medgate is the Swiss centre for telemedicine and offers you free-of-charge medical advice round the clock.
Experienced doctors from a variety of specialist areas advise patients on medical issues – by phone, video or via chat. These specialists ask patients precise questions and use their specific training to provide a diagnosis and subsequent course of treatment. If patients need to visit a doctor or specialist in person, they are referred accordingly.
How you benefit with Medgate
This service is free-of-charge for all ÖKK customers.
You have round-the-clock access to expert medical advice and treatment from experienced doctors.
There is no need to go to your doctor’s practice any more.
Simply get in touch – via the app, over the phone or using the chat function.
Your enquiries will be answered quickly and expertly via the Medgate app.
If necessary, the medical specialists at Medgate can also issue certificates of inability to work or prescriptions, and even arrange for medications to be delivered to your home.
Questions and answers
The digital medical advice can be obtained from Medgate free of charge by all ÖKK customers, no matter what model of basic insurance they have selected. They only have to pay for the local-rate telephone call.
With the ÖKK BASIS, ÖKK CASAMED GENERAL PRACTITIONER and ÖKK CASAMED HMO basic insurance models, you must adhere to the point of contact agreed in the model if you have any medical issues. You can call the toll-free number (0844 655 655) particularly at night, on weekends and in emergencies.
Customers with the ÖKK CASAMED 24 or ÖKK CASAMED SELECT basic insurance model you must always contact Medgate first by phone on 0848 227 224 or via the app with any medical issues (with CASAMED SELECT, they can also contact a partner pharmacist).
In the event of emergencies or gynaecological, paediatric or optometric treatment, you may contact a specialist directly.
You can contact Medgate around the clock by phone or via the chat function in the Medgate app (App Store or Google Play).
Are you insured with ÖKK CASAMED 24 or ÖKK CASAMED SELECT? Then you can contact Medgate by phone on 0848 227 224.
Do you have an ÖÖKK BASIS, ÖKK CASAMED GENERAL PRACTITIONER or ÖKK CASAMED HMO basic insurance model? Then you can call the toll-free number (0844 655 655) at night, on weekends and in emergencies.
It is really straightforward.
- Either dial the telephone number or contact Medgate via the app.
- Agree a time and a channel (phone, video or chat) for a consultation with a medical specialist.
- The doctor will ask you about your problem, make a diagnosis and recommend a course of treatment.
The explanatory video shows that exact process for a digital doctor’s visit.
Thanks to the Medgate app, a medical specialist is there for you at all times, no matter where you are. Get started by downloading the app from the App Store or Google Play.
- Open the Medgate app.
- Enter your symptoms.
- The app recommends whether it makes sense to receive treatment from a Medgate doctor by phone, video or chat, or to visit your general practitioner.
- With Medgate, you can easily arrange an appointment via the app and choose whether you want this by phone, video call or via chat.
- The doctor will then contact you at the agreed time.
- You can use the app to send any additional documents to the specialist treating you when booking the appointment.
- After the consultation, you will then receive a personal treatment plan via the app.
The app meets all the latest data protection requirements. Data is sent on an encrypted basis and is password-protected to prevent access by third parties. Users have to identify themselves using a piece of ID and their insurance card in order to have full use of the app.
The explanatory video shows you how the app works.
Medgate is an international digital health company, which operates Switzerland’s largest digital health platform. Having provided over ten million consultations and treatments, Medgate has a huge amount of knowledge and experience in the field of telemedicine. The Swiss company was founded in Basel in 1999 and currently employs 300 staff, over 100 of which are doctors and paediatricians. All Medgate doctors have completed training in the area of telemedicine, following which they passed an exam. The specialists are trained in how to ask precise questions, listen to responses and thanks to their excellent communication skills, assess the situation and provide a diagnosis.
